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For general city services, neighborhood concerns, or to follow up on a previous request, contact the Norfolk Cares Center by calling (757) 664-6510 (weekdays, 8 a.m. to 4 p.m.) or by using the MyNorfolk online portal.
For specific issues, use the following direct contacts:
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Police, Animal Control & Suspicious Activity: Call (757) 441-5610 for the non-emergency line (always call 911 for immediate threats).
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Water & Sewer Emergencies: Call (757) 823-1000 (24/7).
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Infrastructure & Potholes: Submit a request through the Report an Infrastructure Problem page.
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Online Crime Reporting: File non-emergency police reports (e.g., property damage, theft) using the Citizens
Citizen Services Portal
Make a service request or track a service request in real-time. You’ve got the city at your fingertips! Additional features include a handy how-to list of helpful information, job listings, trash & recycling schedules and so much more. Its MyNorfolk – a new, mobile-friendly, customer-service experience right in the palm of your hand.
City of Norfolk Public Meetings Information
Visit the Boards and Commissions and Authorities webpage for Boards and Commissions and Taskforce meeting information.
All upcoming meetings and agendas are located on the Meeting Calendar.
City Council Meetings
Norfolk City Council Meetings are generally held on the 2nd and 4th Tuesdays of each month.
Please check the Council Calendar for more detailed information.
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Informal meeting, 4:00 p.m.
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Formal meeting, 6:00 p.m.
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To register to speak on agenda items or new business please contact 757-664-4268 by 3pm the day of the meeting.
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Agendas are posted Thursday evening before each meeting
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Information on how to participate in the meeting is posted on the City Council main page the week prior to scheduled meetings.